Support

Before you write

• For access problems, include the page address and the time the problem occurred.
• For a session problem, share the session title or reference—not a client’s real name.
• For connected meetings, tell us whether the issue is connecting, discovering, reviewing, or importing.
• Never email passwords, access tokens, recordings, transcripts, or sensitive client information.

Recording and permission help

If processing is waiting, check whether the client permission step is complete. If permission was declined, expired, or withdrawn, the service will not continue with the recording.

Urgent concerns

The Coaching Map is not an emergency service. If someone may be in immediate danger, contact the appropriate local emergency or safeguarding service.