Data deletion

Delete a recording now

Open the session’s evidence page and choose “Delete recording now.” The encrypted recording and its media derivatives are removed from active storage. A limited permission, audit and deletion record may remain where it is needed to keep the learning record trustworthy.

Start account deletion

While signed in, open Account, choose Delete account and confirm the request. If you cannot sign in, email support—preferably from the address linked to the account—with “account deletion” and your account email or reference. Never send a password, one-time code, recording, transcript or client details. This public route works without signing in.

Review and completion

Your request is saved immediately and alerts our support operator. A trained operator checks connected providers, private files, eligible records and the small set of evidence that may need to remain. Completion is blocked until every check is recorded. When complete, sign-in is disabled and identifying account details are irreversibly anonymised. After the completion transaction succeeds, we email a non-identifying receipt reference to the former account address. For that delivery only, the former address is kept encrypted until the message is sent or for no more than 7 days, then erased even if delivery keeps failing.

Remove a social sign-in and active access

• Web and mobile sessions, app-scoped device records and social sign-in links are revoked or removed when deletion is completed.
• OAuth access tokens normally expire after 15 minutes and refresh tokens after 30 days; both are revoked immediately at completion and retained only until expiry or routine security cleanup.

Connected providers and private files

• Stored provider credentials are removed at completion. Any copy held by a provider, such as Zoom, is handled and confirmed separately with that provider.
• Recordings are normally removed from active storage after 30 days and can be deleted sooner. Eligible private files, recordings and derivatives are checked and removed before account deletion can be completed.

Short provider retention

Under standard controls, an AI provider may retain limited request data for abuse monitoring for up to 30 days. Approved stronger controls may shorten that period. We cannot erase a provider’s protected abuse-monitoring copy sooner than its applicable policy allows.

Records that may remain

Consent and permission evidence, verified transcripts, structured findings, audit records and the non-identifying deletion receipt are retained only while needed for a documented programme, accreditation, legal, security or dispute purpose. There is no automatic expiry while that need continues; otherwise they are removed after review. The deletion receipt contains no account name or email.

Recovery backups

Deleted encrypted blocks may remain in daily whole-server Acronis snapshots until the normal snapshot retention expires. Backups are used only for recovery, not as active coaching data, and deletion is applied again if a snapshot is restored.